Returns / Exchanges Policy
The goal of iThinksmart.gr is for you to be 100% satisfied with our company. That's why we offer you the most favorable conditions for your changes / returns. You can call us by phone at: 210 4626577 or contact us electronically (via email) at: info@ithinksmart.gr
- PRODUCT CHANGES AT CUSTOMER'S RESPONSIBILITY
You have the right to return the products you purchased within 14 (FOURTEEN) business days from the date you received them. In this case, you send us the package at our own expense to the respective code of the cooperating couriers. Once we receive and check that the product is in the same condition as when you received it, i.e. without having unsealed or tampered with its packaging. Then our company will send the agreed product and you will bear the costs of the change by paying them by cash on delivery upon receipt of the correct product. The costs for the change amount to €5.
Returns are accepted MONO if the products you wish to return are in the same condition as when you received them, i.e. without having unsealed/damaged their packaging or the product has no bumps/scratches etc. Otherwise you will not be entitled to an exchange product or refund. If the customer wishes to return the unsealed or damaged product back to him, the costs amount to €5.
In the case of a defective product, you can return it for repair or replacement after first contacting us. In this case, the return cost is not borne by the customer.
- PRODUCT CHANGES AT OUR COMPANY'S LIABILITY
You have the right to return the products you purchased, free of charge and without having to tell us the reason why you wish to return the products (ONLY if the products you received are not exactly what you ordered), with a deadline within 14 (FOURTEEN) business days from the date you received them. In this case, you do not bear the cost of returning the products. The charge will be made to our code of the respective courier.
Returns are only accepted if the products you wish to return are in the same condition as when you received them, i.e. unopened or tampered with packaging, along with proof of retail sale or invoice.
In the case of a defective product, you can return it for repair or replacement after first contacting us. In this case, the return cost is not borne by the customer.
- WITHDRAWAL - REFUND
We accept returns if you change your mind within 14 (FOURTEEN) days from the day of receipt for a product that has already been delivered to you and ONLY if it is in its original condition and has not been unsealed or used and is accompanied by the proof of purchase.
A necessary condition is that there has been prior agreement on the method of returning the product to us.
The cost of returning the products to us is €5 and is borne by the customer and him alone. They are deducted from the total amount of the order after clearing.
As soon as we receive the package and within 14 (FOURTEEN) days from the day it was sent to us, you will be refunded the amount of the value of the product and the shipping costs from our company after deducting the 5€ for its return (in case you sent the package without paying shipping costs).
The refund will be made by deposit to a bank account (IBAN). The cooperating banks with us are Piraeus Bank and Alpha Bank. The remittance fee for transferring money to a bank other than the two mentioned above will be charged to the customer!
By way of derogation from the above, iThinksmart.gr is not required to refund additional delivery costs, if the consumer had explicitly chosen a delivery method other than the cheapest delivery method offered by iThinksmart.gr
- REFUSAL OF RECEIPT
In case you place an order, it is sent to you and you refuse to receive it (through no fault of our company), you are charged with the transport costs of shipping & return which are 8 euros as well as the VAT of your order.
- DEFECTIVE PRODUCTS
CAUTION! For returns to us, products that present a problem and are under warranty must necessarily be accompanied by the purchase receipt or invoice as the case may be. Otherwise, the warranty will NOT apply!
In order to avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order the condition of the products and the intactness of their packaging, in order to identify any obvious defects, such as broken goods, a mistake in the item supplied, etc.
- COMMUNICATION NECESSARY BEFORE RETURNING PRODUCTS
If you wish to return the products you have purchased, please inform us via e-mail at info@ithinksmart.gr or call us at 210 4626577 and speak to a representative of ithinksmart.gr. The return is made to us for products that have not been unsealed. The address to which the products must be sent for return is:
- iThinksmart.gr - Cosmos Electronics
- 76 Dimokratis Avenue, Keratsini, 18756
- Contact phone: 2104626577 & 2104626781
iThinksmart.gr reserves the right to modify or change the terms and conditions of transactions.
Yours sincerely,
ithinksmart.gr
